We believe that high service availability shouldn't come at the cost of engineer burnout. Our on-call policy is built on a "global-first" approach, ensuring that if you are supporting our systems outside of hours, you are compensated fairly and given adequate time to rest.

Here is what you can expect from the On-Call experience with us.

What is on-call?

On-call is a structured system where engineering team members take turns being available outside of regular business hours to monitor systems, respond to alerts, and resolve incidents that could impact service availability or user experience. During an on-call shift, an engineer carries the responsibility of being the first responder to any critical issues that arise.

⚙️ The Two Phases of On-Call:

<aside>

👁️ Standby Monitoring

The engineer maintains availability and monitors for alerts outside regular business hours (no active working time involved).

</aside>

<aside>

⚡ Active Intervention

The engineer actively works to resolve an incident outside regular business hours (also referred to as overtime).

</aside>

Why is on-call important?

We believe that high availability and service excellence require collaboration and shared responsibility across the team. Our on-call rotation ensures we can be there for our users 24/7 and maintain the resilience of the products we build.

To support our commitment to service reliability, eligible team members are expected to opt in to the on-call rotation via a contract amendment. While the formal agreement is voluntary, your participation plays a vital role in balancing the workload and supporting your teammates. If you enroll and your circumstances change, you may withdraw from the rotation with standard notice.

The Principles

We’ve designed our on-call policy to be as engineer-friendly as possible:

1. Delayed Start: You won’t join the rotation immediately. While the on-call agreement is signed at the beginning of your employment, you have a 6-month onboarding buffer to learn the codebase and systems before you take your first shift.
2. Paid Availability: You're paid for being available (standby monitoring), even if no incidents occur during your shift.
3. Paid Overtime: If you work on incident management (active intervention), you're paid overtime at designated rates.
4. Rest & Recovery: We prioritize your rest and recovery. If you work late on a critical issue, you can flex your hours the next day.

The Compensation

We recognize that being on-call restricts your personal freedom. Therefore, our compensation model includes two distinct payment streams: